Job Highlights

• Dynamic work environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Villa Marie” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Oversee the execution of events from planning to completion, ensuring all operational and logistical requirements (including décor, smell and music) are met to create memorable guest experiences.
• Interpret and implement detailed event plans in collaboration with the Sales and Marketing team.
• Liaise with internal departments (e.g. Facility Management, IT, Security) and external vendors to coordinate event logistics, including venue setup, equipment, catering, staffing, and transportation.
• Conduct site inspections and pre-event evaluations to identify and address potential risks or issues.
• Manage on-site event operations, ensuring all elements run smoothly and efficiently.
• Monitor event timelines and budgets, making real-time adjustments as needed.
• Ensure compliance with health, safety, and regulatory requirements.
• Maintain post-event reports, providing analysis and recommendations for continuous improvement.
• Lead and manage event support staff and contractors as required.
• Manage staffing schedules and briefings for event crew, volunteers, and temporary personnel.
• Troubleshoot issues and resolve problems promptly during events.
• Use the Art of Service and be responsible for the whole guest journey in and beyond event experience.
• Check on guests regularly to ensure satisfaction and to address any concerns they may have.
• Handle any guest complaints or issues with a positive attitude and find a quick resolution.
• Handle all OS&E and equipment carefully and responsibly to keep damage and breakage to a minimum.
• Assist colleagues in other areas outside the direct area of responsibility and work as a team to provide the best guest service.
• Support daily restaurant and bar operations as required, in the absence of events.
• Other ad-hoc assignments and projects as needed.

Requirements

• Minimum 2 years of hands-on experience in a supervisory role in hospitality or F&B industry, preferably in banquet or events operations
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Knowledge of food and beverage service, including wine and cocktail service.
• Ability to work well under pressure and in a fast-paced environment.
• Strong leadership skills, with the ability to motivate and train staff.
• Experience with scheduling and labor cost management.
• Proficient in computer skills, including MS Office and restaurant POS systems.
• Good command of written and spoken English.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel! Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.