Job Highlights

• Dynamic and collaborative working environment
• A team with passion for local community and neighbourhood

Artyzen Hospitality Group, a wholly-owned subsidiary of Shun Tak Holdings Limited, is a homegrown lifestyle hospitality specialist providing bespoke guest experience with its unique Asian-rooted philosophy of “emotional wisdom”. By celebrating the beauty of traditions, the heritage of the locations, and the people in the communities, we aim to bring people together and create a sense of meaningful connections for one’s journey.  We are looking for personable, high-energy people who share our values and our commitment to lead our hotel team to deliver our brand promise.

Responsibilities:

• Cultivate relationships with owner, support office, business partners, government offices and our employees.
• Promote the group values and brand culture.
• Develop and implement effective and financially sound annual strategic plan, including operational budget and marketing plan. Make recommendations for capital improvements to enhance the assets of the hotel and ensure brand quality.
• Ensure the development and execution of marketing plans and yield management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximize room revenues and profits by anticipating and planning for market shifts. Ensure the development of strategic marketing opportunities and tactical sales plans.
• Maximize food and beverage revenues by ensuring optimal use of outlets’ space and most cost-effective management.
• Monitor and achieve the financial and operational targets of the hotel.
• Lead, mentor and coach the management team at the hotel and ensure that the team cohesively works towards consistency in brand standards and achieves the objectives set.
• Lead by example, direct and monitor the daily operations of the hotel in the best interest of owner, guests, employees and our business partners.
• Develop various market segments in collaboration with the business development team and the Artyzen support office.
• Through your teams, identify areas for improvement and implement action plans in relation to guest service and retention, operating efficiency and profitability.
• Implement preventive maintenance programs to ensure that our physical product is in great shape and to extend the life span of our physical product.
• Ensure that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness.
• Establish and maintain a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations.
• Foster the development of a positive work environment for all employees.
• Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets.
• Maintain the channels and relationships to project a positive image of the hotel within business and local communities.
• Establish and maintain positive relationships with the local communities and handle all community/media inquiries in collaboration with support office.
• Analyse, plan, present and manage capital investment and improvement projects to protect and enhance the physical assets of the hotel and the team’s work environment.
• Ensure that your team’s departmental operations manuals are up to date and relevant for the local operations.
• Plan and implement a succession and development plan for select team members.
• Nurture the owner relationship and lead the monthly performance review meeting with owner’s representative and support office.

Requirements

• Bachelor’s degree in hospitality, business management or related discipline.
• Minimum 15 years of experience in hotel management, of which at least 2 years in a similar capacity.
• An exceptional leader with strong business skill in running hotel operation, problem solving skills and decision-making skills.
• Excellent interpersonal and communication skills in delighting guests to ensure the exceptional service standards and create memorable guest experience.
• Experience in international hotel management companies.
• Strong people management and leadership skills including performance management and team development.
• Excellent command of Chinese and English both in written and verbal.

Do our Group values of Progressive, Collaborative and Agile sit well with your personal outlook and way of doing things? If so, you could be a great match for our Group. Please send your resume by e-mail to [email protected]. Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.