Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• To operate the Residential Concierge Department which provides concierge services to residents of two luxury condominiums in the Nassim/Tanglin area. The position will be onsite and may involve traveling between the two locations.
• Responsible for the entire operations including: Breakfast service, all day refreshments, pool and gym towel replenishment, and a personalized concierge experience by extending a multitude of services from Artyzen Singapore and other 3rd party vendors.
• To be in constant liaison with the hotel and real estate company on the evolving requirements.
• Ensure that the tenant’s experience is at the forefront of what we do and that all requests are dealt with in a prompt and professional manner. Responsible for coordinating and overseeing that all tenant requests are attended to with the highest service levels.
• Liaise with the hotel or relevant 3rd party vendors on all services provided/arranged for tenants.
• Monitor service and Operation standards in the areas of the Residential Concierge Department.
• Be available and on duty, shift work when necessitated.
• Participate in the framework to provide Residential Concierge Services.

Requirements:

• Vocational studies related to the field of Hotel & Tourism Management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
• Preference for candidates with guest services experience in an established or luxury/upscale hotel or apartments.
• Service-oriented, attentive to details and observant.
• Excellent oral and written communications skills.
• Good command of written and spoken English.
• Adaptable and outgoing with excellent interpersonal skill.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel! Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.