Job Highlights

• Dynamic work environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Villa Marie” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Assist the Restaurant Manager in the hiring, training, scheduling, and supervising of restaurant staff.
• Ensure all employees adhere to company policies and procedures, including health and safety regulations.
• Assist in the development and implementation of restaurant policies and procedures, including training programs and standard operating procedures.
• Ensure that all guests receive exceptional customer service, and their needs are met in a timely and professional manner.
• Oversee the dining room and bar areas to ensure that they are clean, organized, and well-stocked.
• Monitor food and beverage quality and presentation to ensure that they meet or exceed the restaurant’s standards.
• Work with the Restaurant Manager to develop and execute marketing and promotional programs to drive business and increase revenue.
• Ensure that the restaurant operates within the budget, maximizing revenue and minimizing expenses.
• Maintain accurate records of inventory, orders, and sales, and provide regular reports to the Restaurant Manager.
• Work closely with the Stewarding and Kitchen teams to ensure smooth and efficient service to create memorable guest experiences.
• Possess a complete understanding, technical skills and knowledge in all aspects of food handling and beverage storage and preparation.
• Ensure each F&B outlet reflects a contemporized reinvention of the proposed cuisine and concept through its crafts (cooking methods, presentations, service sequences etc.)
• Address customer complaints and resolve issues in a timely and satisfactory manner.
• Review guest feedback from all F&B-related review platforms and recommend improvement actions to the Restaurant Manager.
• Establish good rapport with guests, be it local visitors or in-house guests and maintain good customer relationship.
• Be a hands-on Assistant Manager and be present in the operations, especially during busy periods.
• Conduct daily pre-shift briefings to team on (group) reservations, special guests, room occupancy, arrivals & departures, function / events of the day and special attention that is needed.
• Keep the restaurant functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication, leadership, and cooperation.
• Other ad-hoc assignments and projects as needed

Requirements

• Diploma or Degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related discipline. A relevant qualification is preferred; candidates with extensive industry experience may also be considered.
• Minimum 3–5 years of progressive Food & Beverage experience, with at least 1–2 years in a supervisory or Assistant Manager role within a café, upscale restaurant, boutique hotel, or luxury hospitality environment.
• Strong operational knowledge of café and restaurant management, including guest service excellence, team leadership, inventory and cost control, scheduling, and food safety standards. Possession of a valid Singapore Food Hygiene Certificate is an advantage.
• Proven leadership and communication skills, with the ability to coach and motivate a multicultural team, resolve guest concerns professionally, and thrive in a fast-paced, service-driven environment while maintaining high brand standards
• Experience with scheduling and labor cost management.
• Proficient in computer skills, including MS Office and restaurant POS systems
• Good command of written and spoken English.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel! Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.