Cookies Policy

The Artyzen Hospitality Group Limited, of registered address at Penthouse 39/F, West Tower, Shun Tak Centre, 200 Connaught Road Central, Hong Kong, (“Artyzen”) is committed to safeguarding your Personal Data. Our use of cookies on our websites is governed by our cookie policy (“Cookie Policy”) set out here. This Cookie Policy may be updated from time to time and we will provide notice on our websites of such updates. It is your responsibility to check back regularly for updates to the same.

By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy.

If you not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies (see clause 3.3), but this may affect the functionality of the Site.


  1. What are cookies?

1.1 A cookie is a small file containing a string of characters that is sent to your internet enabled devices e.g. your computer, smartphone or tablet – like a memory for a web page when you visit a website for record keeping purposes. Cookies are stored in your browser’s file directory, and the next time you visit the website, your browser will read the cookie and relay the information back to the website or element that originally set the cookie. Most web pages contain elements from multiple web domains so when you visit the website, your browser may receive cookies from several sources.

1.2 Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and other information and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

1.3 Session cookies are used to make the websites easier for you to use, and to enable you to navigate from page to page within each website more easily. These cookies are automatically deleted when you close your browser. Persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the website).


  1. What type of cookies are used on our websites?


We use several different types of cookies. In particular, we use the following first party cookies: necessary cookies which allow certain fundamental features of the Site to work; functional cookies, which allow us to remember choices you make (e.g. your cookie preference), performance cookies, which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed whilst you use the Site.

We also use third party cookies – these are cookies that are set by a third party website or applications rather than by us. In particular, the Site allows cookies of third party social networks (e.g. Facebook and LinkedIn), and this enables a user to share content of the Site on social networks. These third parties may use cookies, but their use of cookies will not be governed by this Cookies Policy.

Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These are deleted at the end of your browsing session. Others are persistent cookies which remain on your device for the period of time specified in the cookie. These cookies help us identify you as a unique user (by storing a randomly generated number).

The Site uses first party cookies for the following purposes:

  1. a) necessary cookies

Necessary cookies are essential to enable our websites to operate, for example, cookies that enable you to log onto secure parts of our websites. These cookies are essential in order to enable you to move around our websites and use its features. If you block these cookies we cannot guarantee your use or the security of our Site during your visit.

  1. b) functional cookies

Functional cookies are used to provide you the best user experience.  These cookies are for instances used to save and remind you about reservations you have started to make, so will save you time if you want to complete your reservation at a later stage. These cookies could also recognise if a Site user has already signed up for our newsletter/requested information about a service or if the user is seeing a certain page for the first time.

  1. c) performance cookies

We make use of analytic cookies to understand how people use our websites and to help us optimise their structure and contents. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. We might use performance cookies to track information such as the number of users and which pages on our domain are more frequently visited. We cannot identify you personally from this information.

For example, when you interact with us on our websites, we may collect for the purposes of analysis statistical information from which individuals cannot be identified (“Aggregate Information”), such as number of users, their frequency of use, the number of page views (or page impressions) that occur on our websites and common entry and exit points into and out of our websites. Furthermore, we collect information on where the visitors have come to our websites from and the pages they visited. Some of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.

By way of example, we use Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our Site. Google Analytics is a third-party web analysis service provided by Google Inc, which uses “performance cookies” and “targeting cookies” to analyse how you use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, this website uses Google Analytics with the expansion ‘_anonymizeIp()’ which means that Google will truncate/anonymise the last octet of the IP address for Member States of the European Union.

On behalf of us, Google will use the information collected for the purpose of evaluating your use of our Site, compiling reports on Site activity and providing other services relating to Site activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser as described below. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under You may disable the use of Google Analytics by using the link disable Google Analytics. This link creates an opt-out cookie which prevents the further processing of your data. For more information about Google Analytics cookies, please see Google’s help pages and privacy policy.

If you do not accept the use of these cookies, we cannot guarantee how our Site will perform for you.

  1. d) advertising cookies

Advertising cookies will remember your preferences and, in general, that you visited the Site. We strive to provide you with advertisements for hotels, resorts, and other products and services relevant to you and your interests on other online platforms, where available. These cookies are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertisements.

More specifically, we may use the following cookies on our Site:

Performance Cookies 

    • Google Analytics stored by Google for 1 day to 2 years, depending on the cookies – We use Google Analytics to help analyse which pages on our website visitors viewed. When you visit our website, your web browser automatically sends certain information to Google. For further information on how Google uses your data, please refer to To opt-out, please click: here.
    • Umeng Analytics stored by Umeng with no expiry date – We use Umeng Analytics to help us collect unexpected crash logs of our mobile application users in the People’s Republic of China except for Hong Kong, Taiwan and Macao to improve stability and performance of our mobile application and to track how users use our mobile application. For more information on how Umeng Analytics uses your data, please refer to To opt-out, please see


Necessary Cookies 

    • UDomain CDN stored by UDomain for 1 day – We use UDomain Content Delivery Network (CDN) for page caching to enhance our website performance and security. For further information on how UDomain CDN uses your data, please refer


  1. Additional information

3.1 In addition to the cookies described in Section 2, we may also use other cookies on our websites in the future. These additional cookies will generally be used for the purposes described above. If the additional cookies are used for other purposes, or to collect other types of data, or provide new functionality, this Cookie Policy will be updated accordingly.

3.2 Information stored in cookies on our websites is used exclusively by Artyzen, except the one saved by Google Analytics, which is used and maintained by Google and Artyzen, for statistical purposes. Our third party ad-servers, if any, may also use the information stored in the cookies to customise your website experience. We do not have any direct control over the content of these adverts.

3.3 The way which cookies can be managed depends on your browser. The following links provide information on how to configure or disable cookies in each browser:

Google Chrome:

Mozilla Firefox:

Internet Explorer: